FAQs

Ordering

Q: How can I place an order?

A: Select a category through the dropdown menu, browse for an item you like and select it, you are going to be redirected to the product page, where you can find the right size and color for you before making the purchase.

Q: Can I pay with my Credit Card?

A: Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and Mastercard.

Q: I would like to cancel my order.

A: Don't worry as long as your parcel wasn't shipped yet, you can cancel it by contacting our service team.

Q: Can I order by calling the service number?

A: Sorry currently we are not able to take your order by telephone. But you can still use your Smartphone to place an order.

Paying

Q: Which payment options are available?

A: You can pay for your purchase with all major Credit and Debit Cards as well as PayPal.

*When using PayPal, you will be redirected to the PayPal site to complete the transaction. After completion, you will be transferred back to the Snowverb.com website.

Q: Is my payment secure?

A: Definitely a yes! We use highest industry standards to secure our website and the payment process. snow verb.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processes encrypted through the Secure Socket Layer (SSL).